Introduction
Cookants Home Food and Cookants Fresh are committed to providing the highest quality products and services. We aim to ensure customer satisfaction with every order. Please read our refund and return policies carefully to understand your rights and obligations.
Cookants Home Food
Refund Policy
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Eligibility for Refunds:
- Refunds are only available for meals that are damaged or spoiled at the time of delivery.
- If you are not satisfied with the quality of the meal, you must report the issue within 24 hours of delivery.
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Process for Refunds:
- Contact our customer service team within 24 hours of receiving your order to report the issue.
- Provide details of the problem along with any supporting photos if necessary.
- Once the issue is verified, we will process your refund within 7-10 business days.
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Exclusions:
- Refunds are not available for meals that are consumed or discarded before a complaint is made.
- Changes in taste preferences do not qualify for refunds.
Cookants Fresh
Return Policy
- Eligibility for Returns:
- Returns are not accepted due to the perishable nature of our products.
- If you receive damaged or spoiled produce, you must report the issue within 24 hours of delivery.
Refund Policy
-
Eligibility for Refunds:
- Refunds are only available for produce that is damaged or spoiled at the time of delivery.
- If you are not satisfied with the quality of the produce, you must report the issue within 24 hours of delivery.
-
Process for Refunds:
- Contact our customer service team within 24 hours of receiving your order to report the issue.
- Provide details of the problem along with any supporting photos if necessary.
- Once the issue is verified, we will process your refund within 7-10 business days.
-
Exclusions:
- Refunds are not available for produce that is consumed or discarded before a complaint is made.
- Changes in preferences do not qualify for refunds.
General Policies
Contacting Customer Service
- For any refund or quality issues, please contact our customer service team at [contact information].
- Be prepared to provide your order number, details of the issue, and any supporting photos.
Processing Time
- Refunds will be processed within 7-10 business days once the issue has been verified and approved.
- Refunds will be credited to the original method of payment used at the time of purchase.
Quality Assurance
- We strive to ensure the highest quality for all our products. All complaints are taken seriously, and we continuously work to improve our services based on customer feedback.
Conclusion
At Cookants Home Food and Cookants Fresh, customer satisfaction is our priority. We are committed to delivering high-quality products and services, and we appreciate your understanding and cooperation in adhering to these refund and return policies. If you have any questions or concerns, please do not hesitate to contact our customer service team.
